Insurance Restoration Company Contents Handling
An insurance restoration company should look after your belongings as carefully as your walls, and Insurance Restoration Company handles contents from the first photograph to the return.
Fully licensed and insured
Monday to Sunday: Open 24 hours
Belongings are part of the claim
Furniture, clothing, electronics, books and keepsakes are often affected by water, smoke or soot. Adjusters usually want a clear list and some idea of condition. We photograph and note contents, and where items can be cleaned, we do so; where they cannot, we tell you.
Moving contents out of an area also lets us dry and rebuild the room without items in the way. Contents care is part of a complete job that ends with the rebuilt rooms, and we bill your insurance company directly.
How pack-out works
- SurveyWe note what is affected and what is at risk.
- PackItems are packed, labelled and recorded by room.
- Clean and storeCleaning is carried out where possible and belongings are held until the room is ready.
- ReturnItems are returned and placed back where you want them.
Contents versus our own fees
Contents loss and restoration work are separate parts of a claim. We describe our work and fees on their own, and the value of your belongings is a separate matter that you and your insurer discuss.
Preparing for pack-out
Before we arrive, set aside irreplaceable items such as documents, jewellery and medication, so you keep them with you. Tell us about anything fragile or valuable. We note the location of each item, which helps return it to the right room and helps later if an insurer asks where it was.
If a loss affects a business, we can discuss stock, equipment and files in the same way.
Items that need special care
Electronics, artwork, books and photographs may need specialized handling after water or smoke exposure. Tell us early which items matter most to you. We can discuss what is realistic for each and avoid steps that could reduce the chance of saving it.
For businesses, the same approach applies to equipment, inventory and records. We can organize pack-out room by room or area by area so the items are easy to find later.
What an inventory should contain
A useful inventory names each item, its room, its approximate age and its condition before the loss, and notes whether it can be cleaned, repaired or must be replaced. Photographs of each group of items speed it up. Where you have receipts, manuals or box labels, keep them with the file. We make the list as we pack, so that nothing is forgotten and nothing is claimed twice.
Contents questions
Should I throw things out?
Do not discard damaged items before photographing them and speaking with your insurer.
Can you clean smoke-damaged belongings?
We assess each item and clean those that can be restored.
Reviews from the team behind Insurance Restoration Company
Insurance Restoration Company is operated by FirstLine Restoration. These reviews were left on Google for FirstLine Restoration, the team that does our work.
“We had a kitchen fire and called Firstline after the damage. They came out quickly, explained the cleanup process, and helped us get things back to normal. It was a tough situation, but their team made it a lot easier to deal with.”
“Our home suffered a flood in our upstairs bathroom that travelled throughout the home. Firstline showed up quickly and shut off the flood source. After that, they completed the whole reconstruction process and handled all insurance interactions.”
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