What does restoration include?
Restoration includes stopping the damage, removing water or debris, drying and cleaning the structure, caring for contents, and rebuilding what had to be removed. A good job also includes records: dated photographs, readings and a written scope, so everyone involved can follow what was done.
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The stages of a restoration job
- Emergency responseCrews attend, make the area safe, stop further damage and protect what can be saved. Our crew can be on site within 45 minutes in the GTA.
- AssessmentThe damage is photographed and measured, and moisture readings are recorded. The assessment is free.
- Water removal and dryingStanding water is extracted, and drying equipment is set up and monitored until readings show the materials are dry.
- CleaningSurfaces are cleaned and, where needed, sanitized. Smoke and soot work is handled separately from water work.
- Contents careBelongings are sorted, cleaned or packed out for safekeeping.
- RebuildDrywall, insulation, flooring, cabinetry and paint are replaced so the space is usable again.
Mitigation and repair are different
Restoration has two halves. Mitigation is the urgent work that prevents the damage from growing: extraction, drying, removing materials that cannot be saved. Repair is the rebuild that follows. Doing the first properly makes the second smaller and cheaper, which is why the early hours count.
Some jobs finish after mitigation because the materials dried well. Others need a full rebuild. We say which one you are looking at once the readings are in.
What it includes for the paperwork
Alongside the physical work, a restoration job produces the documents a reader outside the property will want: dated photographs, moisture logs, a written scope and price, and notes on any change. When the property is insured, the same file can be shared with the adjuster and we can bill the insurer directly. We work with all insurance companies.
We are a restoration contractor, not an adjuster, so we do not decide what a policy accepts. See what to expect for how a job runs from the first call.
What is not part of restoration
Knowing the boundary helps you compare quotes fairly: ask each company what is included and what is not.
- Deciding whether a loss is accepted by an insurer
- Legal advice about a dispute
- Cosmetic upgrades beyond what was damaged, unless you choose to add them
- Small repair visits unrelated to a loss
Contents and special cases
Belongings are part of many losses. Items can be cleaned in place, cleaned off site or packed out while the structure is repaired. Our contents and pack-out page explains how that works, and the home insurance water damage page covers the rebuild side.
Related questions
How long does restoration take?
It depends on the size of the loss and the materials involved. Drying is usually measured in days, and a rebuild is scheduled once the structure is dry. We give a schedule with the written scope.
Do I need to move out?
Sometimes. Small losses can often be handled while you stay. Larger ones may be more comfortable with a temporary move, and we tell you what to expect.
Is the assessment free?
Yes. The assessment is free, and then you receive a written scope and price.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.
Need help after water damage?
Call us and we will arrange a free assessment, then give you a written scope and price.
Call now (416) 272-3881